FAQs & POLICIES

Shipping

General Shipping Information


Our products are located and sourced globally from numerous suppliers. Shipping is calculated based on your delivery address and the location of our supplier. For some items you may bbe charged local rates and others International rates, depending on the products ordered. We do not carry heavy stock and outsource our manufacturing to different parts of the world. Products are shipped individually and most items will have a separate tracking number for each item. Express shipping is not available except for on The Irish Dance Diary and similar products. Please enquire with us for more information. Our products are sourced and located at distributors in the United States, Australia & the United Kingdom depending on what they are. We cannot however disclose any further information on product locations. *Due to COVID-19 please allow up to 6 weeks from receipt of tracking number to receive your items. We CANNOT guarantee any delivery times at this stage. Shipping is charged based on the group of the allocated product. Shipping prices do not increase for multiple quantities of the same product. Standard shipping costs vary between $6 - $20 USD depending on the goods and location.




Customs Charges


Customers can be charged for buying & importing product into their country. THE ID CO. does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note THE ID CO. does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office. Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges. Customs charges are not the same as sales taxes which are covered under the GST, VAT & Sales Taxes section.




Leaving goods


By clicking 'agree' to Terms and Conditions you are authorising THE ID CO. STORE's shipping carriers to leave your package in a safe spot when not home.





Returns & Exchanges

Returns & Exchanges


Customers who received an Item with a manufacturing fault or damaged item ordered are entitled to either a full refund or replacement, please contact info@theidcostore.com if this has occurred before sending the item back. Please see our T&Cs page for more information regarding major & minor product faults & failures. As we operate on a print per garment order service, all items cannot be returned or exchanged as they are made to suit each order. Please be sure of your correct size and contact us if you have any queries. All purchases are final unless goods are damaged. If you have any issues or any other questions outside of our FAQ’s, please email info@theidcostore.com before placing your order. Returns should be sent via tracked postage to: The ID Co. Store c/o Pointe Perfect Pty Ltd. 16 Forrest Road East Hills 2213 New South Wales Australia 2213 Customs declarations must be filled out in full and must state that the product is being returned to its origin and the printed order invoice must also be inserted.




International Change of Mind Policy


Every order is custom made for you therefore NO exchanges or returns due to sizing decisions or change of mind. ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY. When returning a fault item, It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us. In accordance with Australian Consumer Law (which is our country of registration), we are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.





Purchases & Policies

Faults & Failures


There is a major failure with a product when: you would not have purchased it had you known about the problem/it is significantly different from the description/sample or demonstration you were shown/it is substantially unfit for its normal purpose/it is unsafe. For purchases with major failures you may reject the goods and get a refund or an identical replacement. Minor failures include small problems with products that do not fit into the major failure categories, for example, loose threads on clothing.




Payments


Customers must provide THE ID CO. with complete and accurate details when making purchases. THE ID CO. is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer. All of our prices are in USD (see currencies), THE ID CO. is not responsible for varying currency conversion rates charged by customers’ banks or by online services such as Paypal. Customers will receive an invoice confirming the order once THE ID CO. receives payment either through Credit Card or Paypal. Payment or debiting of your credit/debit card will be completed when you accept to complete the transaction at checkout. THE ID CO. uses the Wix Stores payment system connected with STRIPE & PAYPAL for all online credit card transactions. Stripe & Paypal payments are a PCI-DSS Certified Gateway. Your credit card number cannot be viewed by THE ID CO. STORE or any third party. We take a firm stance against credit card fraud. If your transaction is flagged in our system (suspected fraud), we will check your order by phoning you on the given number or email to ensure that the purchase has been made by the credit card holder. If we find anyone trying to use another person's details, THE ID CO. STORE will report all transaction information to the Australian Federal Police and banking authorities.




Order Processing & Production


Orders are processed on business days (Monday through Friday) excluding public holidays in Melbourne, Australia. Customers will be provided with tracking numbers once orders are shipped out. For shipping times & costs, please see our SHIPPING INFO. Production times vary on stock levels of goods and the type of product ordered. These can vary from 1 day - 10 days and estimates can be found within each item's description.




Cancellation


After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract. Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by THE ID CO. STORE. In addition, THE ID CO. STORE reserves the right to decline or cancel any such orders.




Privacy Policy


THE ID CO. STORE strives to ensure security, integrity and privacy of personally identifiable information of its customers. THE ID CO. STORE uses a variety of physical and electronic security measures to keep personal information secure from misuse, loss or unauthorised access, modifications or disclosure, including restricting physical access to its offices, firewalls and secure databases. Our website www.theidcostore.com & www.theirishdancediary.com use Secure Socket Layer technology (SSL) encryption to protect all your personal information and credit card details. We follow all PCI-DSS requirements & industry standard encryptions. THE ID CO. STORE does not & will not sell any of your personal data to any third party. However data is shared with the following categories of companies as an essential part to being able to provide our services to you. Professional companies responsible for dispatch & returns such as Australia Post and couriers chosen by our fulfillment centres upon the completion of production. Professional Payment Services approved by you such as Wix Stores, Stripe & Paypal Payment once chosen at checkout to use their payment service. Professional service providers such as our advertising & marketing partners Professional analytic tool providers.




How we collect your information


There are many ways that THE ID CO. STORE obtains information from you: - via email signup on website either at any point on the www.theidcostore.com website located at the email gate or footer or at checkout & creating an account - navigational information about where visitors go on our website, analytics & tracking




Information provided during checkout


THE ID CO. STORE ensures that any personal information that you provide during the registration and checkout process is kept confidential. Upon checkout & placing an order you may save your address & information to your account for the purposes of faster checkout. Information provided at checkout will be used for; To deliver your order to you Send order update notifications via e-mail Fraud prevention & detection – to protect & detect fraud against you or THE ID CO. STORE. Your card’s security/CCV code is not stored at checkout & all payments are encrypted as per PCIDSS requirements & industry standard encryptions. Your payment information is only used by THE ID CO. STORE for payments, refunds & for fraud detection.




What we do with your information


In order to provide our customers with the most efficient and enhanced service and to better understand your preferences, we may request information from you. All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and the THE ID CO. STORE privacy policy. We will primarily use your personal information to provide products and services to you and, for example: - to send you information via e-mail about products, offers and news that may interest you. THE ID CO. STORE will only send you this information if you have opted-in to receive email or product notifications. - to analyse customers visiting the www.theidcostore.com website and learn about the interests & actions of our visitors in order to understand your interests and needs. This will help THE ID CO. STORE improve our products and services and deliver to you the type of content, offers and promotions that you are most interested in - to improve your web experience on www.theidcostore.com, ensuring easy checkout & no errors while you are shopping & browsing.




Non-personal identifiable information


Navigational information collected allows THE ID CO. STORE to see which areas of our website are most visited & helps us improve your experience online. Other information such as browser version, device & IP address information may be collected. This information is used to improve our website such as default options of currency to give you the best possible shopping experience additionally fraud & website protection.




Cookies


THE ID CO. STORE uses cookies to help you place an order, remember the items in your shopping cart, recognise when you return to the website & analyse your visiting behaviour. You can choose to have your computer warn you each time a cookie is being sent to your browser or you can choose to turn off all cookies through your browser settings. We also work with third party companies who use tracking technologies to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to www.theidcostore.com.




How to unsubscribe


If you subscribe to the THE ID CO. STORE email list your email address will be used to receive information about new products and special offer. If you do not wish to receive updates after subscribing, you may remove yourself from the mailing list by logging into your account and opting out of the mailing list or unsubscribing at the bottom of any email received.




Third party links


If you subscribe to the THE ID CO. STORE email list your email address will be used to receive information about new products and special offers which will include links to third party sites. If you do not wish to receive updates after subscribing, you may remove yourself from the mailing list by logging into your account and opting out of the mailing list or unsubscribing at the bottom of any email received. Third party links could be passed onto you, the customer through our subscriber list.




How to contact us


We always want to hear feedback from our customers. If you have any questions or feedback about our privacy policy or would like us to stop using your information. Please don’t hesitate to contact us by emailing us at info@theidcostore.com.




GST, VAT & Sales Taxes


GST, VAT & Other sales taxes applicable are collected by our company in compliance with the current up to date applicable laws. All of our prices listed are excluding these amounts and the relevant taxes are calculated upon checkout.




Currencies


Our website is based in USD and we have a visible currency converter on all store pages with is connected to xe.com with live up to date currency figures. Please note that this does not take into account the amount that you may be charged by the bank for your transaction at their current live market rates. You will be charged in USD and this will be subject to the real time converstion plus any fees charged by your finance institution. Please contact them if you require further information.





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